Flyback Mexico

I originally purchased a GUSA Flyback program after having been an Exotics Travelers Member for quite a few years at El Dorado Seaside Suites. I was required to purchase additional weeks to my Exotic Travelers membership and Karisma Resorts in order to purchase and obtain the GUSA Flyback.

This itself proves that the companies are related - not separate entities. The first few times of a redemption request from GUSA went fairly well except for delays. I booked a trip for May/June 2020 for our family which had to be cancelled due to COVID. GUSA refused to extend my Flyback another year.

At the present time I am still waiting payment for a redemption submission I submitted in September of 2022 and also for a redemption submission I submitted in September of 2023. They attempted to disapprove my 2022 submission stating I did not notify them of receiving my payment from the previous submission. I did notify them via mail. I have been persistent in contacting them but keep reaching automated response, then emails stating that my redemption is in the "next stage" and will take another 30 days.

Enough is enough. Perhaps a class action suit should be proposed. Funny we pay for our trips in full 30 days prior to arrival in Cancun. When presented by their salespersons no mention of all the hoops you have to jump through are mentioned - only "each time you come back we give you $1,000".

A copy of a boarding pass should be sufficient, for goodness sakes they can see you made reservations and stayed at their resorts.

What ever happened to people just doing what they said they were going to do without all the lies and dishonesty. I'll be seeking full refund and reimbursement for my Exotic Membership as well as my GUSA Flyback since I am unable to use either due to the company not keeping their end of our contract.

I signed up for this program through Unlimited Vacation Club. I love UVC and trusted them to work with reputable companies.

Very disappointed with them!

This is my second trip to submit for payment. The first time they "thought my boarding passes were luggage claim tags", so it was a process to get paid, but it did happen and fairly close to the 6 weeks.

This time I sent a follow-up email, after the 6 weeks, and received a response that I needed to wait the 6 weeks. I responded again to get the same response again. I submitted 12/17/23 and still no payment!

I have nine more years of this!!! TOTALLY UNACCEPTABLE

My earlier review from 2022 stated the issues of taking 3 1/2 months to process 2 pieces of information that I sent them copies. I was so happy to get my $1,000 that I thought it was done.

This is a 5-year deal, so here we go again, year 2. Same length of time but this time around after the 3 1/2 months of processing time, it was turned down because in paragraph 14 it says I must confirm payment of the previous year within 30 days of receiving the funds.

It was a direct deposit! I was so damn happy to get the money, I forgot to read paragraph 14.

Lesson learned - don't do business with A$$H0les.

We went on vacation 2022 and it took over four months for our reinbursement after being told it would take only 2 weeks. I kept calling every 2 weeks for a status and every time i was told the same thing.

After a while I gave up. I called in November to complain again and they informed me to check my account while I was on the phone with them because the payment was sent. I confirmed with them that the payment was in my account and that we are good.

Well, this year we went again and now they are refusing payment because we never confirmed with them in 2022. I told them we spoke and confirmed last year but, the are refusing and my account has been suspended for i whole years for any reinbursements